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How to Help NICU Parents: 5 Ways to Show Support

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If someone you know has a baby (or babies!) in the NICU, or you want to be prepared just in case, you’ve come to the right place. Today, I’m sharing tips for how to help NICU parents.

Our twin girls came into this world 8 weeks (and 1 day!) prematurely. Josephine weighed 3 pounds, 9 ounces at birth, and spent 21 days in NICU. Margo weighed 4 pounds, 6 ounces at birth, and spent 20 days in NICU.

Their time in NICU was short compared to many others, and the care they received was amazing.  Regardless, it was an emotional and trying journey.

My husband went back to work so that he could spend time with the girls when they came home.

We struggled with balancing work, caring for our just-turned-two-year-old, Theo, and visiting the girls.

I  also had to pump every three hours. There were days that I didn’t go to the hospital to see the girls until Theo was in bed.

I felt immensely guilty about this. Josie and Margo were teeny tiny little things, in their incubators, needing their mommy, and I wouldn’t show up until 8:00 at night!

We had amazing family and friends who were by our side and really supported us, and I’m so grateful that we didn’t have to go through this experience on our own.

It can be difficult to know what to do in this situation, so I’ve outlined a few things that really helped us. Here is my best advice for how to help NICU parents!

how to help nicu parents

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1.  Be Encouraging

The guilt, oh the guilt! I felt so much guilt that my babies were in NICU.

Maybe my water wouldn’t have broken early if I hadn’t cleaned the kitchen that day.  Maybe my contractions would have stopped if I drank more water.

While I was on bedrest I wished with every fiber of my being that I could be home with my son.  Maybe if I hadn’t so desperately wanted to go home, the babies would have stayed put.

When I visited the babies in NICU, I felt guilty leaving my two-year-old (who had just been without his mommy for two weeks).

I felt guilty when I was at home with Theo because I wasn’t with my premature babies.

When I was pumping milk, I felt guilty that I wasn’t present with any of my children.  If I missed a pumping session because I was spending time with the kids, I felt guilty for that!

You can send encouraging texts or cards letting the family know that they are doing a great job and that their babies are lucky to have them.

Related Posts You’ll Like

Guilt as a Twin Mom and How to Overcome it

The One Thing Every NICU Mom Needs to Hear

how to help a nicu family

2.  Be Specific

I was so emotionally overwhelmed that I lacked the capacity to make decisions.  Sending a text that says “what can I do to help?” might have good intentions, but they honestly overwhelmed me more than helped.

To help NICU parents, give examples of the tasks you are willing to do, and the days you are available to do it.

“I am free Tuesday and Thursday. I can watch the kids while you visit the babies in NICU, and I can drop off dinner on Friday.  Let me know what helps the most.”

You can always add an ‘or anything else you may need’ to the end of your text in case there is something else you could do.

I had several friends send me texts like this and almost cried from happiness.  It takes the legwork out of planning for me, and the emotional effort of having to make a decision.

how to help nicu parents

Here are a few specific tasks you can offer to do:

  • Watch the older children while parents visit NICU
  • Offer to drive older children to and from school and extracurricular activities
  • Grocery shop
  • Set up the nursery
  • Buy diapers or preemie clothes
  • Take care of any pets
  • Household work: wash dishes, do laundry, etc.
  • Cook dinner or drop off takeout
  • Yardwork: shovel snow, cut the grass, etc.
5 ways you can help out a family with a baby in NICU

3.  Don’t Ask When the Baby is Coming Home

They won’t know until the day of release that their babies are coming home.  Asking them will just make them dwell on the fact that they don’t know.

You CAN say that you are praying and hoping for homecoming to happen soon!

5 ways you can help out a family with a baby in NICU

4.  Keep Showing Up

The NICU is very cautious about the spread of germs.  Since there are a ton of germs on cell phones we weren’t allowed to touch our phones while we were visiting the NICU.

Sometimes a friend would text me and I would see it as I was walking into the hospital.  In my rush to get in there and hold my sweet girls, I wouldn’t respond.

When I left, I’d be busy calling my husband or mom to give updates.  I’d get home and have to pump milk for the babies and care for Theo.

Sometimes days would go by, and I would think “oh, didn’t so and so check in on me a few days ago?”

Sometimes I was too sad to talk about how my girls were doing, but I still wanted to know that people were thinking about them.

Friends, if you don’t hear back from NICU parents, keep texting.

Let them know that you don’t expect an immediate response, and that is perfectly fine with you, but that you are thinking of them, and praying for them.

You can just say “thinking of you. No need to respond.”  It means the world.

Related –> What to Expect With Preemie Sleep

5.  Be Understanding if You Can’t Visit the Babies in NICU

Our babies were born in February, during cold and flu season.  During this season, the NICU only allows families to add four people to their visitor list.

We only put my husband’s parents on the list, as we had no other family nearby.  Thankfully, all of our friends were very understanding.

I felt jealous of the time that others spent with the girls.

I was jealous of the nurses that got to give my babies their bottles and change their clothes.  One nurse told me she enjoyed putting them in new outfits every day because it was fun to dress them.

Her comment (though probably well intended) made me sob into my breast pump in the pumping room at NICU.

I was their mommy, and I wasn’t able to choose their clothes and care for them.  In my postpartum, emotional state, it felt as if this nurse was rubbing it in that she was enjoying caring for my girls.

NICU mamas have to share their time with their babies with so many people; nurses, doctors, social workers, occupational therapists, and lactation consultants.

There might be a mommy that doesn’t want visitors because she can’t bear the thought of sharing any more of her time with her precious baby.

Don’t take offense, after a few weeks home she might be calling you to come visit in the middle of the night!

These are my biggest tips on how to help NICU parents. So, if you have a friend who has a baby in the NICU, remember: offer to help but be specific; be understanding, and be THERE. And to my dear friends who were there for me… thank you.

Having a baby in NICU is a very challenging and trying time. Here are simple ways you can support a family going through NICU. #nicu #nicubaby #nicufamily #nicuphotography #nicunurse #premie #prematurebaby #twinpregnancy #twins
Having a baby in NICU is a very challenging and trying time. Here are simple ways you can support a family going through NICU. #nicu #nicubaby #nicufamily #nicuphotography #nicunurse #premie #prematurebaby #twinpregnancy #twins

For more updates on our family, follow me on Facebook and Instagram!

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Wednesday 11th of May 2022

Thank you for such helpful insight. I found this as I was searching for ways to help a young couple w/preemie twins. I was getting so much from reading your blogs I'm going to be late for work 😁 You have some beautiful baby girls and while I'm sorry you had to go through this I'm thankful you chose to share


Wednesday 11th of May 2022

Hi Pamela! What a thoughtful friend you are!! I know the new twin parents will appreciate it so much. They are lucky to have you. It's comments like yours that make every word I write so worth it, so thank you so much.


Saturday 7th of March 2020

My sister-in-law and brother just had there baby on Monday. Mach 2 on my moms birthday. She was 27 weeks but then baby is doing great she has gain half a pound. Thank you for the article!

meet the BFBN. - let's be brave.

Thursday 22nd of June 2017

[…] 5 Ways You Can Help a NICU Family 5 Tips to Survive Life With Newborn Twins How I Got My Twins to Sleep Through the Night […]

Nancy Beal Labaki

Friday 17th of March 2017

Very good post! I often think that people don't know what to do in these situations. Sometimes, including me! And I've worked in the healthcare (sometimes even in the NICU) as a speech therapist for years. Sweet babies, too!:)


Tuesday 28th of March 2017

Thank you! I'm sure before I was put in this situation, I would have no idea what to do! Thank you for choosing the healthcare field :) It's a tough one to be in!

Rachel Imhoff

Thursday 23rd of February 2017

Being a NICU parent is like being in a club of which nobody wants to belong. Who knew when I was going through it myself the first time, and you were about to burst with Theo, that three years later it would be a part of your story too!

Caitlin Rogers

Thursday 23rd of February 2017

While I don't like being a member of the club, it's definitely nice to have a friend who was in it first ;)

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